Refund & Review Policy

Why this policy?

The objective of this policy is to keep a mutual understanding. I want to keep things fair and transparent before you make a purchase with me. This is to protect both you and me before we even start with my translation service. This is also made to keep away any misunderstandings from your purchase and to establish fair time to review the results for yourself.

Review Period

Upon receiving your translated works, you will be given 30 days to review your translation starting from the day after you receive your package. So if you get your transfered PDF for example on s Friday night at 11:59, day one start the moment that clock hits 12:00 Saturday in the universal time clock.

After the 30 day refund period is over the transaction is considered completed and the refund policy is no longer applicable.

Why thirty days?

Because someone might need time to actually compare the document, especially if it's hundreds of pages, 30 days are given to have a chance to resolve all existing problems.

If there is a problem and you still want it fixed, I will fix it and the 30 day clock restarts. However if no issue is found or you don't submit a complaint, the 30 day time keeps going since it's last initial starting point.

If a complaint is submitted via email, then the 30 day countdown is put on pause until review of the complaint is made. Depending on what is done or found will determine if the countdown continues or restarts and you will be notified of the decision.

Complaints must include a description of the issue being reported. All complaints will be reviewed within 14 days. Reviews of complaints may take longer or shorter depending on the he size of the issue, but will be handled as quickly as possible.

Refund Process

Once a complaint is submitted, a review of the complaint will be issued. The complaint is time stamped automatically by the email services, thus making sure that each case's 30 day count to be secured. Meaning, that even if a complaint is made at the last day of the 30 day period, and I review it 4 days later the pause is still in effect. If upon review there is a problem, solutions will be discussed, this includes fixing said problem or if still unsatisfied or you have a change of mind and want your money back anyways, them that can be arranged as well.

When can a refund be requested?

Refund request may submitted anytime during the 30 day period and only after an issue has been reported and cannot be resolved.

Is the refund full or partial?

Refunds will be made in full amount if the service cannot meet the agreed requirements.

How is the refund sent?

All refunds, even whether payment is made in HIVE, will be sent back in BLURT tokens which will be deposited into a new personalized and secure account wallet. Clear and simple Instructions on how to extract your BLURT into the fiat of your choosing will be provided. If any issues occur please contact me via email for any help with this process, or we can discuss another way, but only after a reasonable issue is present.

If you wait six months to sell your refunded BLURT and it triples in value, congratulations.

If it drops by 90%, I'm sorry to hear that. I don't control market price fluctuations. This selling your refunded blurt in adequate timing is your responsibility.

What happens after a refund?

Nothing. You keep the last version of your digital translation and you go back to living your life as you were.